Capital Electric Fires and Stoves

All Capital Electric Appliances come with a standard 2 year warranty. Year 1 warranty cover includes parts and labour. Year 2 warranty cover includes parts only. Any fire purchased outside of our authorised dealer network will carry a 1 year non-extendable warranty.

For a one off payment of only £49.99, the Platinum Warranty Plan gives you added peace of mind. Upgrade to the Platinum Warranty Plan to receive an additional one year labour costs and three additional years of parts cover. Please refer to the terms and conditions for full details. To take advantage of this offer you must register within 60 days of the purchase date.

To ensure your Solution Fire continues to operate at its optimum level you must follow the instructions within the Cleaning and Service and Maintenance sections in the user instructions.

Capital Solid Fuel Stove Lifetime Warranty

All Capital multi fuel and wood burning stoves are covered by a Lifetime Warranty, unless otherwise stated, for added peace of mind (valid for original purchases only) from date of sale. This Warranty excludes the following naturally wearing consumable items; glass, firebricks, sealing rope, baffle and grate (including riddling mechanism). This Warranty also excludes the “warm white enamel” finish on any of our stoves. Enamel finish products are inherently susceptible to crazing and chipping in the normal wear and tear of the product life. In addition, the following criteria must be met:

• Sight of the data plate that should have been fitted by the approved installer.
• Proof of installation by HETAS or other approved body, or letter from Building Control confirming that the installation was installed in accordance with the Building Regulations.
• Proof of purchase from one of our approved suppliers.
• Proof of annual sweeping of chimney, at which time an inspection as to the condition of both the chimney and stove should be carried out to allow for necessary maintenance to be performed.
• Only dry/seasoned wood with moisture content of less than 20% or anthracite has been used.

Capital Fireplaces Ltd will accept no responsibility for installations which have been carried out that are not in accordance with the Building Regulations or if the conditions stated in the manufacturer’s instructions are not adhered to. Warranty applies to parts only.

Capital Gas Fires & Stoves

A gas fire is a technical piece of equipment and just like a gas boiler, needs regular servicing. Please ensure that you have your gas appliance serviced annually by a Gas Safe engineer, failure to do so will void your warranty.

Please see below for details of individual warranty on our range of gas fires and stoves:

Ascella Glass Fronted HE Inset Gas Fire – 3 year warranty. Year 1 includes parts and labour which is covered by the manufacturer. The manufacturer will send out an engineer within the first 12 months. Years 2 and 3 includes parts only.

Corvar, Stratos or Pulsar Inset Gas Fire – 1 year warranty. Includes parts and labour which is covered by the manufacturer.

Design Line Gas Fire – 1 year warranty. Includes parts and labour which is covered by the manufacturer.

Gas Tray Fire (NG models) – 1 year warranty. Item to be repaired or replaced providing the manufacturer conditions are met.

Greencast HE Inset Gas Fire – 1 year warranty. Appliance must be registered (visit www.bfm-europe.com/catalogue/product-registration/here for more details). Warranty is extended to a period of 7 years if the fire is serviced and the oxy-pilot changed every year. Supporting documentation required.

Bassington Gas Stove – 2 year warranty. Year 1 includes parts and labour. Year 2 includes parts only.

This warranty is for domestic use, not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Capital Fire. Please retain your dated sales receipt as a proof of purchase.

During your warranty period, only genuine Capital spare parts must be used in the servicing and maintenance of your Capital Fire & Stove, these spare parts can be ordered from www.capitalfireplaces.co.uk, or directly from a Capital Fireplaces Retailer.

Should you experience problems with your appliance, any claim must be submitted to the Capital Fireplaces Retailer from where the Capital Fire was purchased.

Repaired or replaced components are covered only for the remainder of the original warranty period.

The Capital warranty does not cover:

• Consumable items for Electric Fires which include but are not limited to; glass parts, fuel bed and fuel bed related products such as slate or wood chips, wooden furniture and suites, remote control or batteries, casing/body of the appliance, plug and mains cable, trims, frets and fascia’s or anything not integral to the appliance.
• Consumable items for Gas Fires such as glass, ceramic coals, logs or side panels and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered by the warranty. Loss or damage of any remote control handsets is also excluded from the warranty.
• Consumable items for Stoves such as glass, firebricks, sealing rope, baffle and grate (including riddling mechanism) which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered by the warranty. Loss or damage of any remote control handsets is also excluded from the warranty. This Warranty also excludes the “warm white enamel” finish on any of our stoves.
• Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Capital Fireplaces installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
• Damage caused by unauthorised modifications, use or repair.
• Damage or defects caused by the product being stored in a damp, unheated environment.
• Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Capital Fireplaces.
• Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
• Removal and re-installation costs.
• Accidental damage.
• Damage or faults resulting from Force Majeure.
• Any labour costs should any of these conditions not be met.
• Any appliance installed into a temporary structure such as a shed or outbuilding.
• Problems caused by power surges or power supply issues.
• Household Wi-Fi connection or strength issues or issues cause by having too many smart devices connected.
• Any issues caused by poor installation. In some cases, this will not be established until a full site inspection is carried out. If our engineer establishes the cause of the fault is related to installation, they will not rectify the problem and any subsequent rectification works would need to be carried out by a third party at the end users cost.

In the event of a product fault occurring during the warranty period, Capital Fireplaces will send the appropriate component to rectify the fault, free of charge.
Nothing in the warranty shall make Capital Fireplaces liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Capital Fireplaces Terms and Conditions of Sale.

A service call will only be arranged if you are eligible for the labour aspect of the warranty and once the fault has been confirmed. You may be requested to provide video or photographic evidence of the fault and provide fitting details. If it is a likely manufacturing fault, we will attend site and repair the appliance providing all the conditions have been met.

All labour is chargeable outside the warranty period. Payment will be taken up front prior to any on-site visits.

Capital Fireplaces total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Capital Fireplaces, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods.

This warranty does not affect your statutory rights.

*A non-serviceable product is a product where the parts are inaccessible for a service engineer and therefore cannot be fixed on site. These products include but are not limited to the SLE40i, SLE41i, SLE55i, SLE60i, Tamarin, SLE42s.